Delivery

We operate to a target 7 day maximum delivery for products which are in stock at point of order. Some products are made to order so lead times may vary and could take between 7 and 21 days.

Our website contains an "Order Tracking" facility whereby customers can submit an email request to confirm delivery dates. Alternatively, our Sales / Customer Service staff are always available on telephone 01756 700501.

We do not have a minimum delivery order value but please be aware of the application of carriage charges where appropriate. For non-contract customers, orders less than £50.00 excl. VAT are charged our standard £7.50 carriage. Orders in excess of £50.00 excl. Vat are carriage free.

There is sometimes, but not always, a premium for Scottish Highlands and Northern Ireland. Should our delivery service providers make us aware of this we reserve the right to make contact with you, our customer, at point of order to discuss this charge.

Our objective is to achieve the optimum delivery time possible for all products. We are absolutely committed to achieving the delivery date(s) mutually agreed at order placement stage. Any known difficulties at point of order will be communicated to customers.

Please bear in mind that lead times may be exceeded where the quantities are large. Should customers have a specific deadline to meet then dialogue with our Sales / Customer Services staff is recommended in these circumstances.

The order will be delivered to your specified address. Deliveries are only made between Monday and Friday. Deliveries are not made on public holidays or at weekends.

Unless specifically requested, or as otherwise agreed, our delivery assumptions are typically to ground floor entrance areas. In the event that premium services are required e.g. delivery to point of use in multi-storey buildings, these are by quotation and arranged in conjunction with your sales representative. These arrangements may also apply to some bespoke products which may be very heavy or bulky thus requiring special delivery arrangements.

If our delivery service provider is unable to obtain a signature for delivery at the specified address, the goods will be returned to the depot and held there overnight. Our delivery service provider will leave a card to advise you that they have attempted delivery. They will attempt delivery again on the next working day. If delivery is not possible, the goods will be returned to the depot and stored. If you have not arranged for collection or re-delivery within 7 days, the goods will be returned to TeacherBoards. You will need to contact TeacherBoards to arrange re-delivery. TeacherBoards reserves the right to charge an additional standard delivery fee in this instance.

Replacement

We go to great lengths to ensure our products are packed adequately to reach you in perfect condition. If however you should receive a damaged parcel, please sign for it as damaged and notify us immediately - we will then take the necessary remedial action.

Claims in respect of damages, short shipments or non delivery can only be accepted if reported to our Customer Services Department within 24 hours of receipt of goods (or invoice in the event of non delivery)

Orders are despatched either by Royal Mail or a reputable national carrier. Our computer-linked warehouse holds many items in stock although some goods are sent directly to you by our suppliers. On limited occasions some orders may arrive incomplete but the balance of goods will follow shortly.

Your consignment must be checked upon arrival for correctness, quality and any signs of package abuse. Please note that if the outside of a package or parcel looks damaged, sign but state damaged on the delivery paperwork as an added safeguard. Alternatively refuse the goods stating damaged on the carriers paperwork.

We regret that this is necessary due to the very short period of time within which we have to claim against national carriers for damage in transit, therefore, your co-operation is in the very best interests of all.

In the event of goods damaged in transit TeacherBoards’ philosophy is to operate a rapid replacement policy.

Returns

We fully recognise that Consumers have the safeguard of the Consumer Protection (Distance Selling) Regulations which allow for a cooling-off period to cancel goods within 7 days of receipt.

Returns can be arranged through our Sales / Customer Service staff who are always available on telephone 01756 700501.

We will accept return of goods for refund or credit, with the exception of items which are "specials" or bespoke or are marked (NR; non-returnable) on our website. These goods are made to order to the customer’s specification and, as such, are excluded from the above regulations..

Returns can only be accepted for exchange or credit providing goods are unused and in a resaleable condition.